FAQs
Welcome to URIARTEE.COM’s FAQ page! Here we address common questions about our products, shipping, returns, payments, and more to provide transparency and a seamless shopping experience.
1. What products do you sell?
We specialize in lightweight, durable, and easy-to-set-up outdoor tents for beach trips, camping, backpacking, and family outings. Our products range from pop-up beach tents with UV protection to waterproof dome and cabin tents.
2. Do you ship internationally?
No, we currently ship within the United States only.
3. How long does shipping take?
Orders are processed within 1–2 business days. After shipping, delivery typically takes 3–4 business days. Customers will receive a tracking number via email to monitor the shipment through USPS or UPS.
4. How much is shipping?
We offer free standard shipping for all orders within the U.S. No additional shipping fees are applied.
5. What payment methods do you accept?
We currently accept PayPal only. PayPal allows secure payments via your balance, linked bank account, or credit/debit card.
6. What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Customers are responsible for return shipping costs. Refunds are processed within 2 business days after inspection. No exchanges or restocking fees are offered. See our Return & Refund Policy for details.
7. Are your tents waterproof and UV-protected?
Yes, our tents are made with durable, weather-resistant materials. Most beach tents have UPF 30–50+ UV protection, while camping tents include waterproofing and rainfly coverage for safe outdoor use.
8. How do I contact customer support?
You can reach us via email at support@uriartee.com or by phone at +1 223-322-2291. Our team strives to respond within 24–48 hours Monday through Friday.
9. Do you offer tracking for my order?
Yes! Once your order ships, you will receive a confirmation email with your tracking number. You can track your package via:
10. How do I know if your store complies with Google Merchant Center policies?
We maintain transparency with clear contact information, accurate product descriptions, and accessible policies for shipping, returns, payments, and privacy. All relevant information is displayed on our website and at checkout to meet Google Merchant Center standards.
Last updated: September 26, 2025